Get notified when rewards and exclusive credit card offers are available Set up notifications for important account activity, payment reminders, and special offers View a full list of frequently asked questions and answersĬhoose how you get alerts, including mobile notifications, email, and text View the latest offers and More Cash Back Rewards on purchases at participating merchantsĮasy access to Help & Support contact information Schedule, edit, or cancel one-time paymentsĬheck your balance and available credit, and view recent transactions or monthly statementsĮnroll in paperless documents and statements to keep your account information secure and ensure important communications won't get lost in the mail Use Quick View to see a snapshot of your account without signing in Schedule one-time or monthly automatic payments and view account activity, balances, payment history, offers, and more!įast and secure sign-in with Face ID® and Touch ID® (available on capable devices) In fact, one of the most frequent things people say to Eno is “thank you.” There is really no reason to thank a bot, but the conversation and personal interaction through even the most basic Q&A conversations is starting to develop trusted and valued relationships between Eno and our customers.Conveniently manage your credit card accounts with the Credit One Bank Mobile App. Through basic Q&A conversations, people are starting to form some emotional connection with Eno. Figuring out how to build relationships through conversations Now that Eno speaks like you do, it feels like the days when you had to learn “bank speak” to manage your money are finally fading into the past.ģ. Thanks to stellar work by our amazing Conversational Artificial Intelligence (AI) Design and Tech teams, customers increasingly find that Eno understands them and they are delighted when it does. While we’ve expanded some capabilities during the pilot, our main focus has been to make Eno great at answering the questions customers ask the most: your balance, available credit, recent transactions and paying your credit card bill (…oh, and the fastest way around to find that elusive routing number!).įor example, we’ve trained Eno on more than 2,200 different ways that customers have asked for their balance. Full disclosure: Eno is a lifetime learner and can’t yet do everything that customers throw at it. Getting smarter with some help from its friendsĮno learns to better understand what customers mean from every conversation through supervised machine learning. In fact, we’ve seen customers use a thumbs up emoji to confirm their payment more than 50% of the time, and Eno understands.Ģ. Some have typos in every other word – “val” is a common one since “b” is adjacent to “v” on the keyboard – while others prefer emojis. Some are very to the point and all about abbreviations - “bal” for “balance.” Others are chatty and text like they speak: ”Hi Eno! How much money do I have today?”. So Eno has had to learn how different people text about their money. They text at all times of day and in all kinds of ways. Each of our more than 100,000 invite-only pilot customers who have chatted with Eno about their credit card and bank accounts have their own style. It turns out that texting your bank isn’t that different from texting your friends and family.
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